Frequently Asked Questions

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Orders

How do I place an order?
Browse our collection and add your desired products to your cart. When you're ready, proceed to checkout and follow the prompts to complete your purchase securely.

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Can I modify or cancel my order after it has been placed?
If your order has not yet been processed for shipment, we may be able to modify or cancel it. Please contact our support team as soon as possible with your order number.

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Will I receive confirmation of my order?
Yes. Once your order is successfully placed, you will receive a confirmation email containing your order details.

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Shipping

How long does shipping take?
Processing typically takes 1–3 business days. Delivery times may vary depending on your location, but most orders arrive within 7–12 business days.

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How can I track my order?
Once your order ships, you will receive an email containing your tracking number and instructions for monitoring your delivery.

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Do you ship internationally?
We currently ship to select regions. Shipping availability and rates are displayed during checkout.

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Returns & Exchanges

What is your return policy?
Due to the nature of beauty and personal care products, we only accept returns for items that arrive damaged or defective.

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What should I do if my product arrives damaged?
Please contact our support team within 7 days of receiving your order and include photos of the damaged item and packaging.

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Can I exchange my item?
If your item arrives damaged or incorrect, we will gladly arrange a replacement when possible.

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Products

Are your products tested for quality?
At Mas Vidas, we carefully select products that meet our quality standards to ensure a reliable and satisfying self-care experience.

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How do I know which product is right for me?
Our product descriptions provide guidance on benefits and recommended uses to help you find the best fit for your routine.

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Are your products suitable for sensitive skin?
Individual skin types vary. We recommend reviewing the ingredients list and performing a patch test before using any new skincare product.

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Payments

What payment methods do you accept?
We accept major credit and debit cards along with secure online payment methods available during checkout.

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Is my payment information secure?
Yes. All payments are processed through secure and encrypted checkout systems to protect your personal information.

Customer Support

How can I contact customer support?
If you have any questions or need assistance, please contact us through our support email listed on the Contact page.

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How long does it take to receive a response?
Our team typically responds within 24–48 hours during business days.

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Hidden Questions

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When will I see results from the products?

Results may vary depending on the individual and the product being used. Some products may provide immediate cosmetic benefits, while others may require consistent use over time as part of a regular skincare routine.

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Can I use these products with my existing skincare routine?

In most cases, our products can be incorporated into your existing routine. We recommend reviewing the product instructions and introducing new products gradually to ensure compatibility with your skin.

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What if the product doesn’t work for me?

Every individual’s skin is different, and results may vary. If you experience any issues or concerns with your product, please contact our support team and we will be happy to assist you.

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Do I need to perform a patch test before using a new product?

Yes. We recommend performing a small patch test before applying any new skincare product to ensure it is suitable for your skin type.

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What should I do if my package is delayed or lost?

If your order has not arrived within the expected delivery window, please contact our support team with your order number so we can investigate and assist you.

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Additional Questions

Still have questions?
Our team is here to help. Reach out to us anytime and we’ll be happy to assist you with your Mas Vidas experience.

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